Reach out to our studio team

Whether you have questions about tracking your fresh cone shipment, need guidance on freezer storage, or want to stock triple-sifted leaf in your salon, we are here to assist.

Frequently asked logistics

Clear details on our dispatch routine and botanical cone storage.

Dispatch schedules

Cold pack survival

Cone shelf life

Orders pack on Monday mornings to ensure fresh arrival before the weekend.

Perishable paste cones travel wrapped in insulated liners with frozen gel packs.

Transfer perishable cones immediately to your freezer upon arrival for up to 6 months.